Right of Withdrawal & Refund Policy
Last modified: September 29, 2026 • ACM & Dutch Consumer Authority Guidance
Business Identification
Trade Name: Kerntest
Legal Entity: TheGenAI
KvK-nummer: 42019613
Btw-identificatienummer: NL003016820B60
Customer Service Email: info@kerntest.nl
Website: https://kerntest.nl
Registered at the Dutch Chamber of Commerce (Kamer van Koophandel) under dossier number 42019613.
1. Immediate Digital Delivery
When purchasing a full psychometric report on Kerntest (€6.99), digital delivery of the personalized web view and PDF report occurs immediately upon successful payment authorization.
2. Legal Waiver of the 14-Day Cooling-Off Period
Under Article 6:230p sub g of the Dutch Civil Code and the European Consumer Rights Directive (2011/83/EU), the standard 14-day statutory right of withdrawal does not apply to digital content delivered on a non-tangible medium when:
- Delivery begins with the consumer’s prior express consent during checkout.
- The consumer explicitly acknowledges the forfeiture of their right of withdrawal once immediate delivery commences.
3. Fair Satisfaction & Technical Failure Guarantee
If a technical defect prevents report generation or PDF download, contact us at info@kerntest.nl. We will resolve the technical issue or issue an immediate full refund within 3 business days.