Complaints Procedure
Transparent dispute resolution in accordance with Dutch consumer guidelines
Business Identification
Trade Name: Kerntest
Legal Entity: TheGenAI
KvK-nummer: 42019613
Btw-identificatienummer: NL003016820B60
Customer Service Email: info@kerntest.nl
Website: https://kerntest.nl
Registered at the Dutch Chamber of Commerce (Kamer van Koophandel) under dossier number 42019613.
1. Submitting a Complaint
If you are dissatisfied with our service, payment processing, or the quality of a delivered report, please notify us as soon as possible via info@kerntest.nl. Please include a clear description of your issue and any relevant transaction ID.
2. Response Timeline
Complaints received are acknowledged within two business days. We strive to provide a substantive solution or proposal within 14 calendar days.
3. European Online Dispute Resolution (ODR)
European consumers may also submit disputes to the European Commission’s Online Dispute Resolution platform at http://ec.europa.eu/odr.